Council service announcements in relation to COVID-19
Information last updated: 19 November, 9:00am
The Victorian Government has announced that from 11:59pm on 9 November 2020 metropolitan Melbourne will join regional Victoria at the third step of the Coronavirus (COVID-19) Roadmap for Reopening.
More of our services and facilities have started to open, but some remain closed and/or are subject to restrictions.
Our priority is the health and safety of our community and staff, and with this in mind we continue to make decisions that may impact the way we deliver our services, events and programs.
Visit our current restrictions page for more information on the restrictions currently operating in Moreland.
Translated COVID-19 Service Announcements
On this page is a complete list of our services and their opening status.
Use the menu below to find information on a particular service.
More information about coronavirus
For those wanting more information about coronavirus and how to keep yourself and other safe, this web page provided and regularly updated by the Victorian Department of Health and Human Services (DHHS) is a great resource. You can also visit the Victorian Government's Coronavirus (COVID-19) Roadmap to Reopening website that has key updates on the roadmap to reopening and the steps ahead for Victoria.
The health and safety of our community remains our top priority and we will continue to keep you informed.
The health and safety of residents and staff is foremost in our service delivery during COVID-19. As such, we have made changes to the way we deliver some of our services and have also had to cancel some services.
Essential support services continue to be provided with additional health and hygiene practices and measures put in place.
Support services such as personal care, household support, shopping assistance, respite, home maintenance, delivered meals and community transport - all continue with some adjustments.
Delivered Meals program: Additional Commonwealth Home Support Programme (CHSP) funding has been provided to distribute additional meals to the community during COVID-19.
Living and Ageing Well: We are working on a number of strategies, particularly around social connection, to support older people during COVID-19.
Planned Activity Groups/Social Support Groups: These groups are still on-hold until further notice, however we are working with residents to provide alternative social connection opportunities and activities that can be done at home.
Senior Citizen groups: These groups are unable to meet in person due to restrictions. We are working with groups on options for staying connected while staying at home.
Regional Assessment Services: Referrals for new services for both the Commonwealth Home Support Program via My Aged Care 1800 200 422 and the Home and Community Care Program for Younger People via our Intake Officer on 9240 2338 are continuing uninterrupted via phone assessment in most instances.
If you have any questions or concerns about your service, or if you want to find out if you or someone you know are eligible for a service, please phone (03) 9240 2302.
We are currently doing a mix of telehealth and face to face consults for breastfeeding support at our Coburg Maternal and Child Health Centre.
You can book your one on one appointment with our team via our booking line on 9240 1111 and by selecting option 2. Where possible we request that only the mother and child attend the appointment.
All appointments need to be made via the booking line as we are not taking drop-ins at the moment due to COVID-19.
For general enquiries contact our Maternal and Child Health team on 9240 1111 and select option 2.
All face-to-face Citizenship Ceremonies have been postponed. Online Citizenship Ceremonies are now being conducted by Moreland, and arranged by the Department of Home Affairs.
If you have a query regarding citizenship visit the Department of Home Affairs website or call 131 880.
The Counihan Gallery will reopen from Wednesday 18 November until Saturday 12 December with additional hygiene measures in place for the exhibitions F_OCUS (key works by women in the Moreland Art Collection) and CONFLUENCE (a sublime response to climate change by three local artists).
Opening hours are Wednesday to Saturday, 11am to 5pm.
Our Coburg Customer Service Centre at Moreland Civic Centre has now reopened for business. Patrons must wear fitted masks and sanitise their hands on arrival. The premises is not currently accepting cash.
All other Customer Service Centres are temporarily closed.
We're still available to provide you with information and services:
- Call us on 9240 1111 to talk with our Customer Service Team.
- View our online services including bins and collections, new pet registrations, planning enquiries and more.
You can access urban planning advice via phone (03) 9240 1111 or view advertised plans online.
Most Council-run community meetings and information sessions have been cancelled or alternatively consultation is being conducted in a different way.
Advice about specific meetings and sessions will be provided to relevant participants.
You can also find out about online events happening throughout Moreland on our What's on page.
All children can attend Family Day Care (FDC) as per the State Government’s roadmap to easing restrictions.
If you require childcare or are interested in becoming a home based educator call 9240 2300.
All council-managed halls, Senior Citizen Centres and meeting rooms have been temporarily closed.
Community Venues can now host meetings for essential public support services (such as groups related to alcohol and drugs, family violence and parenting) for up to 10 people and must have COVIDSafe Plan.
Our Council-run immunisation services are still running and appointments must be made before you can attend. All sessions are at Coburg Town Hall, 90 Bell St, Coburg with plenty of parking on Urquhart Street.
Please call us on 9240 1111 or email firstname.lastname@example.org for any queries.
The Brunswick, Coburg and Glenroy libraries will have a limit of 10 customers indoors at a time. Visits will be limited to 45 minutes each (with 30 minutes allowed on a computer).
Visitors must wear a fitted mask, sanitise their hands and provide contact tracing details on arrival at the library concierge.
- Capacity limit is 50 people at a time and time restirctions apply. Online bookings are essential. Visit the Active Moreland website for more information on how to make a booking.
- Capacity limit is 10 people at a time and time restrictions apply. Online bookings are essential. Visit the Active Moreland website for more information on how to make a booking.
Fawkner Leisure Centre will reopen from Monday 23 November and Coburg Leisure Centre will reopen from Monday 30 November.
When attending any of our centres:
- All sessions must be pre-booked and paid for online. Memberships will continue to remain on suspension.
- Capacity restrictions are in place for each service.
- You must wear a fitted face mask to and from your booking at our centre, and unless swimming or doing strenuous exercise you must also wear your mask during your activity.
- Maintain social distancing of 1.5m at all times
- If unwell please do not attend (refunds are available on request)
Visit the Active Moreland website for the latest information on our leisure and aquatic centres.
As of Monday 2 November, we will be seeing 0 to 12 months old babies face-to-face for Key Age and Stages (KAS) consults. KAS consults for 18 months to 3.5 years will be via telehealth appointments and where a nurse clinically assesses necessary we may invite the family for a face-to-face appointment.
New parent groups are online. See the Dads of Moreland Facebook page for more information.
For further information on Maternal Health and Childcare services you can call our Maternal and Child Health team on 9240 1111 (select option 2).
You can download the latest information on COVID-19 health care for parents with infants and young children from the Department of Health and Human Services here: COVID-19 Health Care Information (DOC 934Kb).
Playgrounds, outdoor communal gym equipment and outdoor skateparks are open with physical distancing required at all times.
Oxygen Youth Space will be reopening on the week starting Monday 17 November. There will be capacity restrictions and COVIDsafe measures and adjustments in place.
Council’s Supported Playgroup Program is continuing to operate online. For more information please email email@example.com
Council's Primary School Holiday Program is operating. For more information visit our Primary School Holiday Program page.
If you have sharps, needles or syringes that you would normally bring to our Customer Service Centres - you can now take them to Merri Health located at 93 Bell Street Coburg.
For more information you can call Merri Health on 1300 637 744.
The Third Step eased restrictions allow for the following with regard to sport and recreation.
Up to 10 people (from any number of households) within 25km of your home can participate in sports and recreation. You must keep 1.5 metres between yourself and others.
Outdoor physical recreation and personal training: Groups of up to 10 people can train together, with an additional trainer.
Outdoor fitness or dance classes:
- Open for outdoor classes, up to 10 people, with an additional trainer
- Shared equipment may be used if cleaned between each user
- Outdoor contact sport is permitted for people 18 and under, limited to the minimum number of people required to play and facilitate the activity. One spectator per child is permissible for supervision purposes.
- Outdoor non-contact sport is permitted for adults and people 18 and under, limited to the minimum number of people required to play and facilitate the activity (e.g. cricket may be played with two teams of eleven players and the necessary coaching personnel and umpires).
- Non-contact sport means a sport capable of being done with distance of 1.5m between participants.
- Adults are not permitted to play indoor community sport.
- Indoor non-contact sport can resume for those aged 18 years and under where a distance of 1.5 metres can be maintained for a maximum of 20 people. Spectators are limited to one parent, guardian or carer only, where the child requires supervision.
- Non-contact sport means a sport capable of being done with distance of 1.5m between participants, including recreational classes.
Outdoor communal gym equipment: Open. Keep 1.5 metres between yourself and others.
Publicly accessible playgrounds: Open. Keep 1.5 metres between yourself and others.
Playcentres: Open with patron cap of 20 and group limits of 10, density quotient of 1 per 4m squared. Spectators are limited to one parent, guardian or carer only, where the child requires supervision.
Outdoor: Open. Keep 1.5 metres between yourself and others.
Indoor: Open to people aged 18 years and under, with patron cap of 20 and group limits of 10. Density quotient of 1 per 4m squared. Spectators are limited to one parent, guardian or carer only, where the child requires supervision.
Indoor sport and recreation (including classes and personal training):
- Strict density quotient of 1 per 8m squared.
- Patron cap of up to 10 per space and 20 per venue with a maximum group size of 10 people per session.
- Patrons must continue to wear fitted face masks unless out of breath.
- Staggered class times and a time gap of 15 minutes must be allowed to avoid congregation and exceeding group limits.
- Indoor sport and recreation businesses are required to have a COVIDSafe Marshal onsite.
Children (18 and under):
- Non-contact activities permitted where a distance of 1.5 metres can be maintained for a maximum of 20 people.
- Spectators are limited to one parent, guardian or carer only, where the child requires supervision.
Groups of up to 10 people can play tennis in an outdoor facility. Where 1.5 metres distance can be maintained between players at all time, more than 10 people may be present in the facility.
Please liaise with your venue owners (in most cases Council) for how this will best work with your venue to ensure safe distancing can be maintained.
- Community tennis competitions can restart. For the purposes of competitions, you can have as many people present at the venue as required to run the competition.
- One supervisory adult is allowed on site per child.
- Equipment can be shared if it is properly cleaned between users.
- Changerooms and toilets can open, clubhouses and indoor sitting areas must remain closed.
- If you operate a canteen, café, restaurant, fast food or cafeteria please refer to the guidelines for hospitality for how you may be able to operate. Refer to item 12 Food and Drink facilities in the Restricted Activities Directions No.15.
If you're a local business and looking for support during this time, visit our Business Moreland website.
Our waste and bin collection and recycling services are still business as normal. Learn more about waste collection services.